Terms and conditions
These terms & conditions also cover our catalogue(s), emails and any other associated promotional activity.
When you place an order with us it will be deemed that you have read, understood and agreed to these Terms & Conditions. If you are unhappy with any part of these terms and conditions, you should contact us before placing an order with us either by phone or by emailing firstname.lastname@example.org or by post
at the address given below.
By placing an order through our website you are making an o er to Smink Things to purchase the goods outlined in your order upon the terms described in your order.
When you place an order, we will require your name, email address, credit/debit card, phone and address details. This information is required in order to process your request or inform you of acceptance of our order. A contact phone number is needed so that we can get in touch if there is a problem with your order. We provide our couriers with your contact phone number in case they need to reach you to arrange the delivery of your order.
After placing an order online, we will provide you with con rmation that your order has been received but this is not con rmation that your o er to buy the items has been accepted. Our contract for the sale of our products will only exist once an order has been accepted, processed and despatched to you.
Please note that we will not be able to meet any obligations as a result of the following reasons:
-If the product you ordered is out of stock.
-We are unable to authorise your payment.
-If it is identi ed that there is a product description or pricing error.
-If customers do not reach any order criteria outlined in the Terms & Conditions.
-If our delivery companies are temporarily unable to deliver due to exceptional conditions that are beyond our control including hazardous weather and accidents.
Please note that if you are paying by post, on rare occasions items may sell out whilst the cheque is being cleared. Where this occurs, we will reissue a cheque for the amount.
Should there be an issue with your order, we will contact you either by phone or email. If we have issues authorising payment we will contact you via email or phone and you will have 48hours to respond. Failure to do so will result in your order being cancelled.
Smink Things reserve the right to reject any o er of purchase by you at any point. Please note that whilst we will make every e ort and reasonable care to keep your order details and payment secure, we cannot be responsible for any loss you may su er if a third party procures unauthorised access to any information that you supply when accessing or ordering from the Smink Things website.
International Delivery is available on certain products. Delivery is charged in accordance with the size and destination address of the order as per the delivery cost at the time of order. Please ensure that you check all items on receipt, as faulty or damaged items must be reported within eight working days of receiving the parcel.
Website and Catalogue Product Pricing & Descriptions
Every product bought is sold subject to its product description which outlines any further speci c conditions that relate to that product including, without restriction, terms and conditions that regarding approximate delivery dates/times, warranties, after-sales support and guarantees.
We undertake all reasonable care to ensure that all the details, prices and descriptions of products in our catalogues and on our website are accurate at the time when they are
either entered onto our system or printed. Whilst we endeavour to keep the website as up-to-date and accurate as is possible, there may be very rare occasions when the information on the website (including product descriptions) at a certain time may not re ect the position exactly at the point an order is placed. We do not give any warranty as to the accuracy or completeness of the information and cannot be responsible for any errors or omissions or for the results arising from the use of such information. Please note that we are unable to con rm the price of a product until your order is accepted in line with our order acceptance conditions. We take every care to ensure that the description and speci cation of our products are correct at the time of going to press. However, speci cations and descriptions of products on this website and in the catalogue are soley to provide an approximate idea of the goods they describe and do not form part of the contract between you and us and are not intended to be binding. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.
Goods are faulty if they are received damaged or where a manufacturing fault occurs within 30 days of purchase; however this does not include the results of normal wear and tear.
Sale Price Adjustment Policy
We are unable to o er a price adjustment on items originally purchased in a sale or on any special promotion items that are temporarily reduced in price. Once an item has been purchased at a discounted sale price, no price adjustment will be o ered should the item be further marked down.
If you are not happy with products you have chosen and received, you are entitled to cancel this contract if you so wish under the Distance Selling Regulations, provided you exercise your right no longer than eight working days after the day on which you receive the products (excluding made to order/personalised items). Please note however that we pride ourselves on our commitment to the highest levels of customer service and will consider every situation on a case by case basis, subject to the situation, after this period.
Should you wish to cancel your order prior to despatch, please contact our team on email@example.com. Alternatively, you can inform us by posting the notice to our address below or faxing us on 01373 468484. Please note that there may be occasions when a cancellation request is received after an order has been processed and despatched, particularly if we are noti ed by post. If your order has already been despatched we will be more than happy to o er you an exchange or, if you wish, a refund provided that
the products are returned complete and in a reasonable condition. Where possible we would ask that you return the items with the original packaging. Please note that,
with the exception of faulty items or goods damaged in transit, we are not responsible for return postage. Where goods are delivered to a third party you will need to be able to return the goods you ordered to us to be able to exercise this right.
Items Not Received
If you contact us to say that you have not received your order we will require you to sign a non receipt form before we can resend your order. This can be sent via email or by the post and must be received back within 7 days.
In the unlikely event that a parcel arrives damaged or faulty please contact us.
If you wish to return an item, with the exception of personalised products, we need to receive it back within twenty eight days of receipt for a refund or exchange.
We ask that you please return the items where possible with their original packaging. This does not a ect your statutory rights. As the goods are your responsibility until they reach our warehouse please ensure you package your return to prevent any damage to the items or boxes.
With the exception of faulty and damaged goods we are not responsible for the return postage and do advise that you obtain a certi cate of postage in case the parcel fails to reach us.
If an item is returned to us outside of the twenty eight day time frame or is in a non re saleable condition a credit note will be issued at the discretion of Smink Things.
If you wish to cancel your order and return it to us, under the Distance Selling Regulations, you must let us know within eight working days of receiving your parcel. This can be done via email at firstname.lastname@example.org. You will then need to return the whole order to us, at your own expense, if you have already received it. Once we receive the whole order back we will issue a full refund including the original delivery charge paid. Please note this does not apply to the personalised items which cannot be returned unless faulty or damaged.
Please see above for information on our Returns Policy. With the exception of faulty items or goods damaged in transit, please note that we are not responsible for return postage.
Please note that only one promotional o er can be used at any one time and any Promotion Codes are not valid during Sale Periods or on items in our Sale Room.
All promotional codes remain the property of Smink Things and we reserve the right to stop or remove a promotion at any time without prior warning. Although we will instruct a liate windows to remove o ers or promotions from their sites when they are no longer valid we can not be responsible for the failure to do so.
Disclaimer & Limitations of Liability
Smink Things does not look to exclude or limit liability for personal injury or death arising from its negligence or that of its employees, agents, members or directors or for any misrepresentation that is fraudulent.
To the utmost extent allowed by law and save as provided above, neither Smink Things nor any linked company shall be liable to you by reason of any representation, or any
implied condition, guarantee, or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Smink Things or any of its employees, agents, members or directors or otherwise) for any indirect special or resultant loss or damage (including but not limited to loss of pro t or loss of saving), expenses, costs, or other claims for compensation whatsoever which arise out of or in connection with the use of the Smink Things website, the supply of the products or their use of resale by you).
Whilst we try and do everything reasonable to try and keep the information on this website up-to-date and correct, Smink Things do not give any warranty to its completeness or correctness and Smink Things cannot be held responsible for any omissions, errors or for any resulting implications from the use of this information.
Copyright & Trademark
All the content of the pages on the website (including pictures, logos, photographs, copy and other materials) represent the copyright or registered trademark of Smink Things or it’s technology providers or their respective owners. ALL RIGHTS RESERVED. The modi cation, copying, circulation, reproduction, or incorporation of into any other work of part of or all of content available on the Smink Things site is forbidden, with the exception of:
Copying, printing (solely one copy) or downloading extracts of the content of the website for the sole purpose of using the website in good faith for placing an order with Smink Things or for non-commercial purposes.
The complete liability of Smink Things under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
Smink Things will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
Smink Things may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the speci c written permission of Smink Things.
No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall a ect any of your statutory rights that may not be legally excluded.
Territory and Law
The use of this website and these Terms and Conditions are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not a ect your non-excludable statutory rights.
This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not o ered to you.